POUAKI OLA ACC RETURN TO WORK
Have you had an injury and need support to get back to work? Kuo ke lavea nai pea fiemaʻu tokoni ke foki ki he ngāue´?
Our ACC Return to Work Support Service is here to help. ‘E ala tokoni atu ai ‘emau Sēvesi Foki ki he Ngāue ‘a e ACC.
We’ll guide you through your next steps, keep you connected with your care team, and help you plan a safe and realistic return to work. Te mau ‘oatu e fakataukei ki he ngaahi sitepu hoko mai´, fetu‘utaki vāofi mo e kau ngāue fakafaito‘o´, mo tokoni atu ‘i hono palani ho‘o foki ki he ngāue´ ‘i ha founga ‘oku faingofua pea malu.
HOW WE CAN HELP
FOUNGA TE MAU ALA TOKONI ATU AI
Understand your ACC certificate.
Ke mahino kiate koe ho‘o tohi ACC.Talk through return-to-work options.
Ke talanoa ki he ngaahi founga te ke ala foki ai ki he ngāue´.Connect with the right support.
Ke ke ma‘u ‘a e tokoni ‘oku fe‘unga tonu ma‘au´.
WE HELP YOU
TE MAU TOKONI ATU
WE COORDINATE
TE MAU FETU’UTAKI
With your GP or nurse.
Mo ho toketā fakafāmili´ pe neesi´.With ACC, if you give consent.
Mo e ACC, ‘o kapau te ke tuku ngofua mai.With your employer, if you give consent.
Mo ho pule ngāue´, ‘o kapau te ke tuku ngofua mai.
WE PLAN AHEAD
TE MAU PALANI KI HE KAHA’U
Identify barriers early.
‘Ilo kei taimi e ngaahi me‘a ‘oku faingata‘a‘ia ai´.Support selected duties where safe
Tokoni he ngaahi ngāue kuo. fokotu‘utu‘u ke foki ki ai´ ‘o kapau ‘oku malu.Escalate complex needs.
‘Ohake e ngaahi keisi lalahi mo fihifihi´ ki he ni‘ihi ‘oku fe‘unga ke tokoni ki ai´.
WHO IS THIS SERVICE FOR?
KO HAI ‘OKU TAUMU’A KI AI E SĒVESI KO ENI’?
This service is for eligible Langimālie / Tongan Health Society patients with an ACC injury claim or ACC medical certificate who may need extra help returning to work safely.
Ko e sēvesi ko eni´ ‘oku ‘atā ia ki he ni‘ihi lesisita ‘i he kilīniki Langimālie´ / Sosaieti Tonga ki he Mo‘ui Lelei´ kuo fokotu‘u ha‘anau fika ACC pe ‘i ai ha‘anau tohi pe setifikeiti ACC fakatoketā ki he ni‘ihi ‘oku fiema‘u ha toe tokoni kae lava ke nau foki lelei ki he ngāue´.
HOW THE SERVICE WORKS
FOUNGA NGĀUE
1. Referral Tohi Kole
Your clinician, nurse, reception team or ACC Navigator identifies that extra return-to-work support may help.
‘E fakatokanga‘i ‘e ha taha he kau ngāue´, toketā, neesi, kau ngāue talitali´ pe taha ngāue fakataulama ACC, ‘oku fiema‘u ha‘o tokoni ke foki ki he ngāue´.
2. Consent Fakangofua ‘o e ngāue
We explain the service and confirm what information you agree can be shared.
Te mau fakamatala atu e ngāue ‘a e sēvesi´ mo fakapapau‘i e ngaahi fakamatala ‘oku ke fakangofua mai ke mau tauhi mo tufaki´.
3. Navigator Support Ngāue Fakataulama
Ana or Aroha will contact you, check barriers and help coordinate next steps.
‘E fetu‘utaki atu leva ‘a ‘Ana pe ko Aroha, ke vakai e ngaahi me‘a te ne ala fakafe‘ātungaia‘i ho‘o foki ki he ngāue´, mo fakataukei atu ki he ngaahi sitepu hoko´.
4. Plan and Follow-up Palani mo hono muimui‘i e foki ki he ngāue
Ana or Aroha will contact you, check barriers and help coordinate next steps.
‘E fetu‘utaki atu leva ‘a ‘Ana pe ko Aroha, ke vakai e ngaahi me‘a te ne ala fakafe‘ātungaia‘i ho‘o foki ki he ngāue´, mo fakataukei atu ki he ngaahi sitepu hoko´.
TRAFFIC-LIGHT SUPPORT LEVELS
KO HONO FAKALAKALASI E TU‘UNGA ‘O E FIEMA‘U
Low Complexity
‘Ikai ke Fu‘u Faingata‘a‘ia
Usual care / Allied Health pathway first. Navigator may check progress and help with simple barriers.
Kamata ‘aki pē founga maheni´ mo e kau ngāue tokoni ki he mo‘ui lelei´ (Allied Health). ‘E vakai‘i leva heni he tokotaha ngāue fakataulama ACC ‘a e tu‘unga ‘oku ‘i ai´ mo tokoni atu ‘i ha ngaahi fiema‘u ikiiki pē.
Moderate Barriers
Lahilahi e Ngaahi Faingata‘a´
Navigator coordinates care, checks VRS suitability and may seek focused specialist input if needed.
‘E tokoni atu e tokotaha ngāue fakataulama´ ki hono fokotu‘utu‘u pe alea‘i e ngaahi faito‘o ‘e fiema‘u´, mo vakai pe ‘oku fe‘unga ke hū mai e ngaahi kautaha tokoni foki ki he ngāue´ (pe VRS) pe kau mai ki ai ha kau ngāue pe toketā mataotao.
Complex Barriers
Lahi pea Fihi e Ngaahi Faingata‘a´
Escalation for vocational rehabilitation screening, MDT input and closer coordination where appropriate.
‘Ohake e ngaahi keisi lalahi´ ki he ngaahi Kautaha Tokoni Foki ki he Ngāue´ (pe VRS), Ngaahi Timi fengāue‘aki mataotao´ (pe MDT), pea muimui‘i vāofi e ngaahi keisi´ ‘o ka fiema‘u.
NAVIGATOR CONTACT DETAILS
FOUNGA FETU‘UTAKI KI HE TAHA NGĀUE FAKATAULAMA
Ana Johansson
Aroha Haretuku
Niko Talaepa