SERVICE INTEGRATION MODEL (SIM):
Families’ wellbeing is at the core of the model. Our services are designed to walk hand in hand with families towards achieving improved health and wellbeing, goals and aspirations. Staff are nurses and social workers/community workers called clinical navigators and non-clinical navigators respectively. Families and navigators plan and implement activities that will address needs of the families.
Tongan Health Society (THS) and Alliance Health (AH+) are working together to develop an integrated database to bring services together using a CRM tool. This much needed tool will enable THS to link together service teams and specialist services to wrap around families and fully integrate the organisation.
Driven by ADHB, AH+ and THS entered an agreement to implement a new way of contracting called Integrated Contracting. As a result, some of the historical contracts have now gathered under one service agreement. These are: Well Child, Asthma, Mobile Nursing, and Youth at Risk - a total value of $667,000 per annum. Our service model now requires all other services listed in the table below, and any new additional services in the future, to be folded into this new way of working. It is our expectation that through this new way of working our families will achieve greater outcomes for their families.