Elderly and Disability Navigation Service

Supporting Our Pacific Elders and Disabled Community with Dignity and Care

At Tongan Health Society, we understand the unique needs of our Pacific elders and disabled people. Our Homecare Navigation service is designed to ensure our elders and disabled community receive the best possible care, helping them to live comfortably and independently in their own homes.

We are aware that it can be hard for carers and our elders and disabled community to know where to go to find out what support services are available. 

We aim to provide a navigation pathway for our Pasifika community to access the services that they are eligible for and need. 

What we offer

  • We respect and incorporate Pacific values, traditions, and languages in our service, ensuring that care is both culturally sensitive and appropriate.

  • Our approach prioritises overall well-being, considering physical, mental, and spiritual health to help our elders and disabled people stay healthy and active.

  • We support our elders and disabled community to remain in their own homes as long as possible, providing high-quality care and easy access to necessary services.

  • We work closely with health providers, community organisations, and families to coordinate the best care for our elders and disabled community, making sure they get the right services at the right time.

  • We value the involvement of family and whānau in the care process, ensuring that everyone is informed and supported.

Tui mo e ‘Amanaki Navigation Service

Step 1 - Patient Engagement

The process begins when the elders, disabled community or family initiates contact with Tui mo e ‘Amanaki.

Three elderly women doing arm exercises

Step 2 - Initial Assessment

Tui mo e ‘Amanaki conducts a comprehensive assessment that includes cultural, health, and personal needs. We can provide support accessing Incontinence Products, Personal Care Support, Mobility Aids, Carer Support, Hospital Beds, Respite.

Step 3 - Care Plan Implementation

Based on the assessment, a personalised care plan is developed in consultation with the elder, disabled person and family.

Step 4 - Service Coordination

Tui mo e ‘Amanaki coordinates with
various healthcare providers and community services.

Step 5 - Service Delivery

The elders and disabled community receives the agreed-upon services.

Step 6 - Ongoing Monitoring

Tui mo e ‘Amanaki regularly monitors the elders and disabled person’s condition
and satisfaction with services.

Step 7 - Review and Adjut

The care plan is reviewed periodically,
and adjustments are made as needed.

The process is continuous, with the cycle repeating as necessary to ensure ongoing support and care for the elderly and disabled community.

How we can help

Group of elderly people

Culturally Competent Care

Our team understands the unique needs of our Pacific elders and disabled community and provides care that respects their heritage and values.

Easy Access to Services

We make it simple for you to navigate the health and support services available, helping you find the best options.

Support Every Step of the Way

From understanding your options to coordinating care, we’re here to ensure our Pasifika elders and disabled community experience dignified ageing and living.

The Tongan Health Society’s Tui mo e ʻAmanaki want to support our Pasifika family carers, elderly and disabled community, to navigate available services to help them gain independence with their everyday living.

Lynda Schaaf – 021 043 9787

or Phone – 0800 030 902